Terms & Conditions

1.0 Introduction

1.1 General

HEXA DIGITAL SOLUTIONS LIMITED, Registered in Ireland (739150) (hereinafter referred to as "Hexa Digital Solutions"), provides Digital Marketing, Mobile App Development, Graphic Designing, Ecommerce and Website Designing, and other similar services.

Hexa Digital Solutions reserves the right to suspend or terminate a customer's access to any or all of the services provided by us or our hosting partners if we determine that the account has been used inappropriately or if there is a violation of our terms and conditions, or those of our hosting partners, either in whole or in part. These terms and conditions supersede any previous representations, understandings, or agreements, unless explicitly agreed upon in writing by both parties. All work carried out by Hexa Digital Solutions is on the understanding that the client has accepted and agreed to our terms and conditions.

1.2 Indemnification

The Customer agrees to defend, indemnify, and hold Hexa Digital Solutions harmless from any demands, liabilities, losses, costs, and claims, including reasonable legal fees, arising from services performed or agreed to be performed, or any product sold by the Customer, its agents, employees, or assigns. This includes indemnification against claims of injury, copyright infringement, or defective products sold through services provided by Hexa Digital Solutions.

1.3 Governing Law

This Agreement shall be governed by the laws of Ireland and in compliance with the General Data Protection Regulation (GDPR).

2.0 Marketing & Design Services

2.1 Scope of Work and Price Agreement

Charges for services provided by Hexa Digital Solutions will be defined in the customer's Project Proposal. Any quotation is valid for 30 days and, upon acceptance by the Customer, serves as the sole document specifying the scope of work. Changes required beyond the estimated scope will incur separate charges.

2.2 Payment Terms

All services require an advance non-refundable deposit of 50% of the project quotation total before work begins. The balance is due upon completion or as agreed in the proposal. No work will commence until Hexa Digital Solutions has received the initial payment

2.3 Customer Review

Customers will have the opportunity to review design prototypes. Hexa Digital Solutions reserves the right to place a credit on printed or digital materials for demonstration and promotional purposes.

2.4 Customer Acceptance

Designs will be deemed accepted unless the Customer notifies Hexa Digital Solutions within 10 working days of the materials being made available.

2.5 Default and Termination

Unpaid accounts after 30 days of invoice will be considered in default, with potential removal of materials from web space. Termination of services must be requested in writing and will be effective upon receipt.

2.6 Copyright

The Customer retains copyright over data and designs provided but grants Hexa Digital Solutions rights to publish and use such materials. The Customer is responsible for obtaining permissions for all third-party content used.

3.0 Web Hosting (and Email) Services

3.1 Server Usage

Accounts are intended solely for use by the customer. Content must comply with Irish law and international standards. Prohibited content includes illegal material, adult content, pirated software, and any other inappropriate or illegal activities.

3.2 Data Backup and Security

Hexa Digital Solutions is not responsible for backing up customer data unless specifically stated. Customers must retain copies of all important content.

3.3 Spam and Content Compliance

Spam or unsolicited emailing is strictly prohibited. Customers are responsible for ensuring that all content complies with applicable laws and standards.

3.4 Privacy and Data Handling

Hexa Digital Solutions is committed to protecting your privacy. We collect personal information only to provide services and will not share data with third parties without consent, except as required by law. Users have the right to access, modify, and request deletion of their data at any time.

Opt-Out Options:

To opt out of data sharing, contact us at [contact details]. For marketing communications, use the unsubscribe link provided in our emails.

4.0 Domain Services

4.1 Service Provision and Compliance

Domain registration services are subject to the terms set out in these conditions. The Customer warrants that requested domains do not infringe third-party rights and comply with all relevant laws and dispute policies.

5.0 Cancellation & Refund Policy

5.1 General Refund Policy

Hexa Digital Solutions offers a 30-day money-back guarantee on most services, subject to specific terms. Refunds are processed within 8-10 business days upon approval.

5.2 Return Request Process

Refunds may be requested via customer service, live chat, or email. The Customer must complete a Return Request form to initiate the process.

5.3 Conditions of Refunds

Refunds are not applicable for rush service charges or after specific stages of project completion. Customers are responsible for responding in a timely manner to communications from Hexa Digital Solutions to qualify for refunds.